Fair Usage Policy as FAQs

How much data is included in my service plan?

Basic residential service includes 150 gigabytes (GB) of data each month. Business/Commercial service includes 300 GB per month, or a limit set by your Service Agreement.

Why did Mojave Development implement this data plan?

Mojave Development has experienced a dramatic increase in the amount of data that is sent and received over its broadband networks. This is driven primarily by a small fraction of our customers. In fact, the top 2% of customers use about 20% of the total capacity on our network. A single high-traffic user can utilize the same amount of data capacity as more than 10 typical households. Lopsided usage patterns can cause congestion at certain points in the network, which can slow Internet speeds and interfere with other customers' access to and use of the network.

What is a gigabyte?

A gigabyte is a unit of measurement of the amount of data that is transmitted over the Internet. Approximately 50,000 single-page emails (without attachments), for example, equate to about 1GB.  It is important to remember that a GB represents the amount of data sent over the network, and not the amount of time spent using the Internet.

How much is 150GB?

150GB is far more data than most customers ever use in a month. We estimate that 90% of our customers will not be affected by this change because our data plans include so much bandwidth.

Will spending a lot of time on the Internet cause me to exceed my data plan?

Time alone is not the determining factor; it is the activity that matters. You could spend several hours reading emails, for example, and use less than 1GB of data. On the other hand, You could spend 30 minutes streaming movies and use a large portion a gigabyte or more. It is important to remember that it is what you are doing on the Internet, not how long you do it, that determines the amount of data that you use.

What are other causes of high bandwidth usage?

If you have not secured your Wi-Fi router/gateway, someone nearby with a computer or Wi-Fi  device could access your home network and use your High Speed Internet Service, which could increase your monthly usage. Mojave Development requires all customers to secure their Wi-Fi equipment. You may also have a virus or other malware on one of your connected devices. There are many free anti-virus and anti-malware solutions available on the Internet.  Mojave Development requires all customers to have active, up to date antivirus and/or anti-malware software on any PC or laptop connected to the network.

What exactly is my usage?

Usage includes all of the data you have received (downloaded) or sent (uploaded). In addition, we take into account the standard network protocols (such as Ethernet and IP activity) that are used to transmit content via the Internet.

What will happen if I exceed my data allowance?

If you are approaching your usage allowance we will send an e-mail or message (see below). If you exceed your bandwidth allowance,your account will be restricted to a slow speed (about 50Kbps) to allow basic e-mail and limited web browsing.  You may contact the office to purchase an additional 150GB.  We recommend you contact the office prior to reaching your limit.

Where will I receive notices about my broadband usage?

You will receive notices about your broadband usage at the primary email address that you set up when you registered for Service. We will send a text message if we do not have your email address. It is your responsibility to keep us informed of address, e-mail, and phone number changes.  Mojave Development is not responsible if you didn't get the message, it went to a spam box, the phone broke, or someone deleted the text message.

How will Mojave Development help me to monitor my usage?

Our website, www.mojavedevelopment.com, offers a brief summary of this policy as well as a link to your current usage for the month. For your privacy, this site will only show you your usage from your home network. Please make sure you only use the tool when you are at home.

What if I don't see any bandwidth usage for my account when I check the online tool?

If you do not see any usage for your account listed in the online tool or you cannot access the tool, please contact our office to report a problem. All accounts should have access to this resource.

The usage tool shows I have zero or low usage for several days and then very high usage the next day. Why is that?

The most common cause for this is an automatic update. Some updates can be 1 GB or more for a major update! Software purchases can have the same effect. If you continue to see usage that doesn't match your activity, please make sure your network is secure and that your devices have not been compromised.